Company profile
Blue Telecoms is a South Wales-based organization that provides a comprehensive suite of business services with a focus on Hosted Communications solutions. Our offerings include telephony, connectivity, managed services, security, and disaster recovery. At Blue Telecoms, we are proud of our values of professionalism, loyalty, and innovation, which we strive to uphold in every aspect of our business.
We are committed to delivering consistently high levels of service excellence to our customers while continually improving and expanding our portfolio. As a privately held company, we rely on organic growth and customer feedback to guide our expansion and development.
At Blue Telecoms, we believe that the success of our organization is directly tied to the success of our clients. Therefore, we are dedicated to providing superior solutions that enable our clients to achieve their goals and grow their businesses.
Our history
While running an IT business in 2010, I was working with a client running a 100 seat call centre in Swansea. They had an Avaya based dialler that was constantly letting them down.
We heard the same thing from other clients using other vendors… the alternatives from vendors such as Noetica, Noble Systems and Daviker were expensive, underpowered, and lacking in flexibility.
Clients wanted something that had powerful features, easy customisation and meaningful reporting.
With a background in both IT and Communications, working previously with Telefonica and Dixons, I sought to find a solution that could marry the flexibility of web based software in terms of reporting, addons, integrations with other platforms, and scalability with that of the ability to tap into the UK communications network.
Through my deep understanding of the UK mobile network, we were able to develop a solution that met all the criteria clients wanted.
It didn’t take long for word to spread, and telecoms quickly became our primary business. As a result, Blue Telecoms was founded in late 2010.
We expanded quickly, and had to be as flexible and driven as a business as the products we were offering.
In 2013, we revolutionised the market by becoming the first dialler provider to offer Unlimited Calls and Unlimited Support. We went a step further and began to offer Unlimited Inclusive TPS Checking to help our clients remain compliant while saving them a substantial amount on data checking firms.
We haven’t stopped innovating since.
We look forward to helping you get ahead with our industry disrupting dialler and telephony solutions.
Trusted by hundreds of companies including...
A good provider of auto diallers for call centres. We now use them after being an 8x8 customer for many years. The staff are great, particularly Mike, Dale and Matthew who are always available for help.
Fantastic service always! I would highly recommend as they always go above and beyond a great company to work with 5 stars from me.
Lovely bunch of guys based in South Wales. The dialler product is streets ahead of their competitors and we tend to use them for all our outbound campaigns.
Having used Blue Telecoms for the last 3 years, I have had no issues in any aspect of the high standard service that they provide. I have recommended to my peers who are now clients of Blue Telecoms. Keep up the good work!
Excellent sip trunking provider that has the scale to cope with larger companies. Support is very good and always easy to get through to someone who has the skills to help.
Blue Telecoms offer us a very friendly and reliable service with a "can-do" attitude and an understanding of our business' individual needs. Our queries and technical concerns were addressed quickly and in an informative way without causing us any confusion. To add to that, none of their competitors beat them on price.
Simply put, Sascha and his team are really helpful and have not once failed to surpass our expectations. I would highly recommend them to any business in need of communications solutions.
Bluetelecoms always try there best to help when problems come along with friendly and knowledgeable staff doing everything they can to help.
Love the dialler and it’s far easier to get help from Blue Telecoms than other dialler providers. We did have an issue with carrier calls and that’s the only reason I’ve given a 4 star rating.
Amazingly efficient service, which offers the best VOIP system that we have used. I recommend all other companies that require this to give them a call, we were assisted from beginning and we will continue to use Bluetelecoms services for many years to come.
Great business, great people, great services. Always there when you need them.
Great jobThe guys at Bluetelecoms are exceptional.
Always helpful and resolve any issues promptly.
I wouldn't use anybody else!
Let's go live!
If you're looking to get started quickly, for up to 50 agents, your new system can go live within 24 hours
If you’re eager to get going, our transition service can help you move everything over to the Blue Telecoms family. We’ll take the guesswork out of porting your data over to us, whilst our team can ensure your existing system switches over seamlessly.