VICIdial solutions from Blue Telecoms

At Blue Telecoms, we have developed our own custom dialler, based on the powerful VICIdial system. With Blue Telecoms, you'll be able to process your calls in almost any way you need.

Contact Rate

Boost your contact rate, talk to more clients and set your sales campaign on the right path. With Blue Telecoms, you can take advantage of our advanced AMD and intelligent routing.

Hot Keys & Transfers

Ensure your leads get passed to closers in real time. With Blue Telecoms, transfers and hot keys are a breeze to deal with, passing all the relevant information to your closing team in real time.

Expert Support

Get help when you need it with our friendly and helpful support team. Whatever you need, from in-depth support to overall campaign advice – we can help keep your campaign on the right path.

Scalability

With Blue Telecoms, your campaign can scale as and when your business does. From small campaigns on less than 10 agents, to larger projects with 100+ agents – we can scale to match your business needs.

The Blue Telecoms call centre suite

With Blue Telecoms, you don’t have to use your dialler as a telesales platform – you can do so much more.

  • Setup desk phone sip extensions and point numbers towards them – creating your very own office PBX system.
  • Run IVR menus, inbound groups and voicemail boxes – making use of the powerful inbound features.
  • Manipulate your calls using the Asterisk dial plan system.
  • The flexibility to forward calls to groups of agents and/or desk phones.

If all this sounds too complex for you, Blue Telecoms can build, operate and maintain your system – helping to get the most from your call centre solution.

Testimonial: Helen Mackenzie – Purity Fundraising

Purity Fundraising has worked with Blue Telecoms for over a year, since we started trading. From day one they have helped us grow and develop our business by proactively developing their systems and reports as our requirements have grown.

They often come to us with suggestions for new reports, processes and add-ons which make our monitor and reporting to clients much easier. Given the nature of our work with charities, this reporting has been vital to us, and our clients have responded positively to the system Blue Telecoms provides. Blue Telecoms are a pleasure to work with, and I would have no hesitation recommending them.

Trusted by hundreds of companies including…

Customer Reviews

  • Gemma Jenkins – via Yell.comGood Support

    A good provider of auto diallers for call centres. We now use them after being an 8x8 customer for many years. The staff are great, particularly Mike, Dale and Matthew who are always available for help.

  • Ashley Beacher via Trust PilotHighly recommended!

    Fantastic service always! I would highly recommend as they always go above and beyond a great company to work with 5 stars from me.

  • Danielle Snyder – via Google PlacesLovely bunch of guys based in South Wales

    Lovely bunch of guys based in South Wales. The dialler product is streets ahead of their competitors and we tend to use them for all our outbound campaigns.

  • William Henshaw – via Google PlacesKeep up the good work!

    Having used Blue Telecoms for the last 3 years, I have had no issues in any aspect of the high standard service that they provide. I have recommended to my peers who are now clients of Blue Telecoms. Keep up the good work!

  • Nina Lavender – via Google PlacesExcellent sip trunk provider

    Excellent sip trunking provider that has the scale to cope with larger companies. Support is very good and always easy to get through to someone who has the skills to help.

  • Richard Minshull – via Trust PilotFantastic service, unbeatable value

    Blue Telecoms offer us a very friendly and reliable service with a "can-do" attitude and an understanding of our business' individual needs. Our queries and technical concerns were addressed quickly and in an informative way without causing us any confusion. To add to that, none of their competitors beat them on price.

    Simply put, Sascha and his team are really helpful and have not once failed to surpass our expectations. I would highly recommend them to any business in need of communications solutions.

  • Dan Hewson – via Trust PilotHard working and helpful

    Bluetelecoms always try there best to help when problems come along with friendly and knowledgeable staff doing everything they can to help.

  • Alice Jones – via Google PlacesLove the dialler!

    Love the dialler and it’s far easier to get help from Blue Telecoms than other dialler providers. We did have an issue with carrier calls and that’s the only reason I’ve given a 4 star rating.

  • Alfonce Ncube – via Trust PilotIncredible

    Amazingly efficient service, which offers the best VOIP system that we have used. I recommend all other companies that require this to give them a call, we were assisted from beginning and we will continue to use Bluetelecoms services for many years to come.

  • Jon Quant – via Trust PilotBlue Telecom

    Great business, great people, great services. Always there when you need them.
    Great job

  • Jason Batty – via Trust PilotBest in the business

    The guys at Bluetelecoms are exceptional.

    Always helpful and resolve any issues promptly.

    I wouldn't use anybody else!

Let's go live!

If you're looking to get started quickly, for up to 50 agents, your hosted dialler can go live within 24 hours

For bigger projects we also offer our Transition and Go service, where we take all the guesswork out of transitioning your contact centre to our services. We can migrate your existing data, users and call recordings to our predictive dialler, and provide you with a comprehensive plan to make sure you are off to a smooth start.